Last updated: August 2026
Megher Haat aims to ensure that every product reaches you in good condition and as described on our website. If you receive a damaged, defective, incorrect or materially different product, please contact us and we will review the issue and provide an appropriate resolution.
- ELIGIBILITY FOR RETURNS
We generally accept returns for eligible products when:
- The product is unused and in its original condition.
- The product has not been damaged, altered, washed, assembled or otherwise used by the customer.
- The original packaging, labels and accessories are retained where applicable.
- The return request is made within the applicable return period specified for the product or order.
Certain products may have different return conditions. These conditions will be displayed on the product page or communicated to you before purchase where applicable.
- DAMAGED OR DEFECTIVE PRODUCTS
If you receive a product that is damaged, defective or has been damaged during transportation, please contact us as soon as possible and preferably within 48 hours of delivery.
Please provide:
- Your order number
- A description of the problem
- Clear photographs of the product
- Photographs of the packaging where the damage appears to have occurred
We may request additional information or photographs to assess the issue.
If the product is confirmed to have been damaged, defective or incorrectly supplied, we may offer a replacement, exchange or refund, depending on product availability and the circumstances of the case.
- INCORRECT PRODUCT
If we have sent you a product different from the product ordered, please contact us as soon as possible.
After verification, we may arrange a replacement or provide a refund as appropriate.
- PRODUCTS THAT CANNOT BE RETURNED
For hygiene, safety, quality or practical reasons, certain products may not be eligible for return once opened or used.
Depending on the product, this may include:
- Used or opened personal-use or hygiene-related products
- Opened consumable products
- Used candles or products that have been burned
- Products damaged after delivery due to customer misuse or improper handling
- Products that have been modified, assembled, altered or used
- Customised or personalised products, unless they are defective or incorrectly supplied
- Products specifically identified as non-returnable on their product page
This list may be updated as our product range expands.
- CHANGE OF MIND
For products where returns are offered for change-of-mind purchases, the product must be unused, undamaged and in its original condition and packaging.
Return shipping costs for a change-of-mind return may be the responsibility of the customer unless otherwise stated on the product page.
Some products may not be eligible for change-of-mind returns.
- HANDCRAFTED AND ARTISAN PRODUCTS
Some Megher Haat products may be handmade, handcrafted or artisan-made.
Minor variations in colour, texture, shape, finish or dimensions may occur because of the nature of handmade products and, by themselves, will not necessarily be considered defects.
Where a product has a significant manufacturing defect or is materially different from its description, please contact us for review.
- RETURN SHIPPING
Where a return is approved, we will provide instructions regarding the return process.
If the return is due to a product being defective, damaged in transit or incorrectly supplied by Megher Haat, we may bear the applicable return shipping cost or provide an appropriate resolution.
For approved returns due to change of mind or reasons not attributable to Megher Haat, the customer may be responsible for return shipping costs.
- REFUNDS
Once a returned product has been received and inspected, we will notify you whether the refund has been approved.
Approved refunds will generally be issued to the original payment method used for the purchase.
The time taken for the refund to appear in your account may depend on the payment provider, bank or card issuer.
Shipping charges may not be refundable where the return is due to a customer’s change of mind, incorrect address or other reason not attributable to Megher Haat.
- INTERNATIONAL ORDERS
For international orders, return and refund arrangements may be subject to additional conditions because of international shipping, customs procedures and local regulations.
Customers are responsible for ensuring that products can legally be imported into their country.
Unless otherwise stated, customs duties, import taxes, brokerage charges and similar charges imposed by the destination country are not refundable by Megher Haat.
International returns may involve additional shipping costs and processing time.
- ORDER CANCELLATION
If you wish to cancel an order, please contact us as soon as possible.
Cancellation may not be possible once an order has been processed, packed or dispatched.
If an order has already been dispatched, the customer may need to follow the applicable return procedure.
- REFUND EXCEPTIONS
A refund may be refused or reduced where:
- The product has been used or damaged after delivery.
- The product is returned without required components, accessories or packaging where these are necessary for resale.
- Damage has resulted from improper use, storage or handling.
- The return request does not meet the applicable return conditions.
- The product was clearly identified as non-returnable before purchase.
- HOW TO REQUEST A RETURN OR REFUND
To request a return, replacement or refund, please contact us with:
- Order number
- Customer name
- Product name
- Reason for the request
- Photographs or other supporting information where applicable
Please do not send a product back to us before receiving return instructions from Megher Haat.
- CONTACT US
For questions regarding returns, refunds or replacements, please contact:
Megher Haat
Address:
Second Floor, 11/3 Barister P. Mitra Road,
Kolkata – 700035,
West Bengal, India
Phone:
9830873974
9830372352
Email:
megherhaat83@gmail.com
Website:
https://www.megherhaat.com